Support

Reporting a player or a custom map

Coldfront has a zero-tolerance policy for objectionable content. There are three ways to report, and all of them reach the same inbox:

• In a multiplayer lobby, tap REPORT on the player's row — the report carries the offending name with it.
• On a shared custom map, tap REPORT on the map preview — the report carries the map with it.
• After you've left the room, use Settings → Report a player or map, or just email support@playcoldfront.com directly.

Every report is reviewed within 24 hours. Offensive names and map titles go into the filter that rejects them at the source, so they cannot be used again.

Blocking is separate and immediate, and needs nothing from us: block a player from the lobby and you are never placed in a room with them again. Blocked players are managed under Settings → Blocked players. One limit worth knowing, and the game says so too: blocking is keyed to a player's name, so someone who changes their name could appear again — report them as well as blocking them, so the name itself gets filtered.

When emailing about a bug

The version and build number are shown in Settings → About. Including them (and what you were doing) makes it far quicker to track down.